Partner Satisfaction with HUD's Performance: 2010 Survey Results and Trends Since 2005

摘要

Consistent with the outcome measurement requirements of the Government Performance and Results Act (GPRA) of 1993, the U.S. Department of Housing and Urban Development (HUD) has sponsored several waves of third-party confidential surveys of its key program implementation partnersintermediaries that deliver HUDs programs to end customers. The surveys assessed partner satisfaction with HUDs performance, considered integral to enhancing agency accountability, improving program delivery, and ensuring quality customer service. Conducted in 2001, 2005, and 2010, the surveys covered many different aspects of HUD-partner relationships. Complete results of the 2001 and 2005 surveys are posted on HUDs HUDUSER website. This report covers the 2010 surveys. Key observations to emerge from the 2010 surveys involve variations in partner satisfaction levels, inter-group comparisons, distinctive perspectives, and changes over time.