Healthcare Inspection: Customer Care and Satisfaction Southern Arizona VA Health Care System Tucson, Arizona

摘要

The VA Office of Inspector General (OIG) Office of Healthcare Inspections (OHI) reviewed allegations regarding customer care and satisfaction at the Casa Grande Community Based Outpatient Clinic (CBOC) in Casa Grande, AZ. The purpose of the inspection was to determine if the allegations had merit. The CBOC is part of the Southern Arizona VA Health Care System (facility) in Tucson, AZ. The CBOC provides outpatient primary care services to approximately 3,000 unique veterans. The facility provides acute care for veterans with inpatient and outpatient health care services. It is part of Veterans Integrated Service Network 18 and serves a patient population of about 173,000. The facility provides outpatient care at seven CBOCs located in Northwest Tucson, Southeast Tucson, Casa Grande, Green Valley, Safford, Sierra Vista, and Yuma, AZ.