Analysis of Management Policy for Industrial Information Centers

摘要

The objective of this project has been to gather data and develop methodology which would aid information center managers in the planning and operation of their centers. A manager's activities are planning, allocating, observing, and controlling. Section 2 of this report shows the development of a methodology for assisting a manager to allocate the scarce resources in an environment of multiple and possible conflicting goals. Section 3 of this report displays a simulation model for an information center which describes, and hopefully predicts, the center's operations on a day-to-day basis. Section 4 describes a tool for evaluating information services which helps the manager to consider a service's quality from a user's viewpoint, its value from an organizational standpoint, and its effectiveness from a technical performance perspective.