Developing an Arbitration Process for Resolving Contract Disputes: Preparing for the Worst While Hoping for the Best

摘要

The report is one of 17 case studies on the management of the Metropolitan Atlanta Regional Transit Authority (MARTA). The series covers a wide range of issues associated with the operation and management of a major transit system. This case study addresses the development and implementation of arbitration strategies at MARTA. The report describes the effort to defuse the destructive potential for conflict among MARTA, UMTA, and contractors over the handling of contract disputes. The appendices in this report are: MARTA Contract Clauses Relating to Arbitration, and MARTA Procedures for Contractor Claims.