Technical Documentation Challenges in Aviation Maintenance: A Proceedings Report

摘要

The 2012 Technical Documentation workshop addressed both problems and solutions associated with technical documentation for maintenance. These issues are known to cause errors, rework, maintenance delays, other safety hazards, and FAA administrative actions against individuals and organizations. The report describes the group processes and data collection technique used to identify the top ten industry action items for addressing documentation issues: 1. Quantify financial loss related to documentation issues. 2. Develop/apply methods for evaluating quality of technical documentation. 3. Leverage voluntary reporting to identify specific problems with documentation. 4. Improve/create guidance for FAA personnel working documentation issues, especially Instructions for Continued Airworthiness (ICA). 5. Expand incident investigation to identify details associated with documentation issues. 6. Improve integration and linkage of content across maintenance documents-- maintenance manuals, task cards, and illustrated parts catalogs. 7. Delegate approval from FAA to industry using established Organization Designation Authorization (ODA). 8. Improve usability of manual format, accessibility of manual, and training on manual use. 9. Initiate industry mandate requiring users to address known documentation issues. 10. Improve coordination of document professionals from industry segments and government.