Poor Management of GSA's Self-Service Stores Leads to Needless Duplication and Potential for Fraud

摘要

The General Services Administration's (GSA's) self-service stores are to provide Federal agencies with an efficient and economical retail supply system and consolidate unnecessary agency stockrooms. The Self-Service Store program does neither well. GSA lacks control over self-service store inventories, operations, and shopping plates. This lack of control provides the potential for further fraud in GSA's program. Although the program is intended to eliminate agency retail outlets, GAO found that agency retail outlets were large GSA store customers. Several of these agency retail outlets were in the same buildings as GSA stores. GAO recommends that GSA completely reevaluate its program and work closely with the Office of Management and Budget to eliminate unnecessary agency retail outlets.