Grievances and Disenrollments in Health Maintenance Organizations (HMOs): Volume II. Training Medicaid Members to Be Consumer Advisors

摘要

A Practical manual for the training of low-income health plan members to be advisors to health plan management, this report also contains background information about health care systems for the trainer. The rationale for the use of certain training techniques with adult learners is given along with suggestions for the recruitment of appropriate trainees. Step-by-step instructions for up to two days of training are provided in the training plans. Handouts for use in the training sessions are also included. Each training session is divided into sections which allow maximum flexibility in the amount of time required to thoroughly cover the material. The purpose, learning objectives, content, teaching techniques and materials are outlined at the beginning of each section. Detailed procedures are given for each topic. The evaluation report of the demonstration training sessions conducted at four California prepaid health plans is appended.