A Manual for Designing and Implementing a Process to Monitor Complex System Developments

摘要

Projects aimed at developing new systems where there are substantial uncertainties as to system requirements, development processes, and ultimate ownership can present project managers with a range of complex, unstructured problems. A process to help identify and solve these problems in a timely, controlled manner is of central importance to the successful conduct of a development with these circumstances. The document presents a manual for designing and implementing a process to monitor key areas of a complex system development. The manual is derived from an internal study of system developments in the Experimental Technology Incentives Program (ETIP) of the National Bureau of Standards. The proposed monitoring process consists of a framework of thirty factors and a set of five functions which monitoring can serve.