Strong Central Management of Office Automation Will Boost Productivity

摘要

Office automation has the potential to improve the productivity of Federal managers, professionals, and clerical workers. Federal agencies plan to spend several hundred million dollars on this technology in the next few years. However, the lack of strong central management and effective guidance has resulted in the development of office automation systems that duplicate existing systems, are not compatible with other systems, and are not cost effective. GAO believes that to reap the benefits without wasting resources, agencies should establish strong, central management of office automation with better guidance from the General Services Administration.