Socio-Economic Impact Assessment of Automated Transit Information Systems Technology

摘要

This report is the final product of a program to assess the socio-economic impacts of automated transit information system (ATIS) technology deployments on the transit industry's telephone information/marketing function. In the course of this program, three separate deployments were evaluated: The Computerized Customer Information System (CCIS) at the Southern California Rapid Transit District (SCRTD) in Los Angeles; the Automated Information Directory System (AIDS) at the Washington, DC Metropolitan Area Transit Authority (WMATA); and the Transit Information Computer (TIC) at the Metropolitan Transit Commission (MTC) in Minneapolis-St. Paul, which was not part of the UMTA ATIS program. Results of the SCRTD and WMATA evaluations are documented in three companion reports to this volume. The smaller-scale MTC evaluation is documented in Appendix C of this volume. The purpose of this report is to present common developmental and operational problems encountered at these three deployments for the general information of other transit authorities across the nation that might be interested in assessing the potential of ATIS implementation to improve their telephone information/marketing capabilities.