Barriers and Incentives to the Adoption and Use of UMTA-Sponsored Innovations: A Case Study Analysis

摘要

The study addressed UMTA's interest in the innovation process at the local level and its specific concern about lagging adoption rates of innovative practices by examining the experience of fifteen transit agencies with thirteen transit innovations. The agencies were selected to provide a diversity of study sites in terms of size, location and the extent to which the study innovations had been adopted. At UMTA's direction, the study focused only on 'soft' innovations related to internal management issues, service approaches and paratransit.