Human Aspects in Office Automation




Aspects of stress encountered in office environments are reviewed. The tight building syndrome is defined. The syndrome refers to a high incidence of similar, nonspecific complaints such as upper respiratory irritation, headache, dizziness, or drowsiness among groups of workers who spend extended periods of time in buildings that use mechanical systems for ventilation. Toxic concentrations of substances such as carbon-monoxide (630080), nitrogen-dioxide (10102440), formaldehyde (50000), or butyl-methacrylate (97881) have been found in office environments due to malfunctioning or inadequate ventilation. Organizational factors affecting stress among clerical workers are discussed. The impact of organizational factors on visual strain experienced with video display terminals is considered. Clerical health and safety issues are noted and ergonomic aspects of the workplace are considered. Behavioral, organizational, and management aspects of office automation are considered. Issues surrounding the design of ergonomic office equipment are described. Strategies for alleviating worksite stress are considered. Relaxation training in the management of job stress is recommended.



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