Computer Systems: VA's (Veterans Administration's) Target Project Never Achieved Redesign of Its Processing Software

摘要

VA initiated the Target project in 1972 to improve service and operations by automating manual functions and upgrading outdated automation processes. The original plans for the Target project called for two major activities that cost about $50 million. The activities were: (1) the automation of the claims authorization and inquiry functions in the 58 regional offices, and (2) the redesign of the claims processing software at the Hines, Illinois, data processing center. Prior to the Target project's implementation, its estimated cost escalated to $100 million. Regarding the degree of modernization accomplished under the Target project, between 1977 and 1980, VA developed a telecommunications network and installed computer terminals in its regional offices.