Customer Service Voice Response System

摘要

The project is the design, development and implementation of a Customer Service Voice Response System to provide users access, via telephone, to specific information held in the data base of a mainframe computer. The system is microcomputer based and includes hardware for speech synthesis, touch tone decoding, terminal emulation and micro-to-mainframe communications. The main effort is the design of a software specification, data structures, and algorithms needed to decode user input data, formulate mainframe command sequences, formulate sentences for speed synthesis and provide data security.