Armco Steel's Quality Plus Program at Ashland, Kentucky

摘要

The report describes an employee involvement program at Armco Steel's Ashland, Kentucky plant. While it achieved significant short-term productivity and organizational improvements, it ultimately failed because of a lack of trust and sustained commitment from management and labor. The report reviews the history of labor-management relations at Armco, describes the creation of the Quality Plus program, discusses problems and obstacles encountered during the life of the program, analyzes the impact of the program, and documents the reasons for the program's demise. It offers important insights into the development of a participatory program in a large-scale manufacturing facility.