State and Local Government Innovations in Electronic Services: The Case in the Western and Northeastern United States

摘要

The report briefly describes the types of projects focused on electronic service delivery that are being conducted by state and local governments. It is based on an exploratory survey of jurisdictions in the western and northeastern United States. The study is one part of a larger set of studies designed to support an assessment of federal telecommunications for the 21st century, conducted by the Office of Technology Assessment. The focus of the study was on innovative public information or communication services that are directly accessible to the public.