首页> 美国政府科技报告 >Using Quality Factors and Measures to Focus on Customer Satisfaction

【24h】

Using Quality Factors and Measures to Focus on Customer Satisfaction

机译：用质量因素和措施关注顾客满意度

获取原文

页面导航

摘要
著录项
引文网络
相似文献
相关主题

摘要

Defining quality factors and measures helped the teams understand their customers' needs and make better trade-off decisions.

著录项

作者
Owens, K.; Griesel, M.;
展开▼
作者单位

展开▼
年度 1993
页码 1-17
总页数 17
原文格式 PDF
正文语种 eng
中图分类工业技术;
关键词
COMPUTER PROGRAMS; COSTS; Q FACTORS; TRADEOFFS; goals quality factors costs and values software quality metrics;

机译：电脑程序;成本; Q因素;权衡;目标质量因素成本和价值软件质量指标;

相似文献

外文文献
中文文献
专利

1. Analysis of Effects of Price, Service Quality, and Information Factors on Customer Satisfaction and Its Impact on the Commitment of Broadband Internet Customers [J] . Arifatulloh Cakrabuana, Mochamad Mukti Ali European Journal of Business and Management . 2019,第23期

机译：价格，服务质量和信息因素对客户满意度的影响及其对宽带互联网客户承诺的影响分析
2. A study to measure the impact of customer perception, quality, environment concern and satisfaction on green customer loyalt [J] . Saeednia H., Valahzaghard S. Management Science Letters . 2012,第8期

机译：一项旨在衡量客户认知度，质量，环境关注度和满意度对绿色客户忠诚度影响的研究
3. Measuring the Impact of Service Quality Dimensions and Product Quality on Customer Satisfaction: The Case of Retail Market in Egypt [J] . Ibrahim Elhedoudi, Mohamed A. Ragheb, Heba Sadek International Journal of African and Asian Studies . 2018,第4期

机译：衡量服务质量维度和产品质量对客户满意度的影响：以埃及零售市场为例
4. A STUDY ON THE CONGRUENCE BETWEEN FOCUS OF SERVICE STRATEGYAND FACTORS INFLUENCING CUSTOMERS' SATISFACTION: FOCUSING ON GLOBAL FAST FOOD FRANCHISES [C] . SeongBae Lim, SangHeui Lee, KyeDoo Park Decision Sciences Institute Annual Meeting . 2007

机译：影响客户满意度的服务策略和因素之间的一致性研究：着眼于全球快速食品特许经营
5. An examination of customer service employees' self-efficacy, job satisfaction, demographic factors, and customer perception of hotel service quality delivery in Jamaica [D] . Ndhlovu, Jabulani. 2001

机译：检查牙买加牙买加客户服务员工的自我效能，工作满意度，人口统计学因素以及客户对酒店服务质量交付的看法
6. The impact of e-service quality and customer satisfaction on customer behavior in online shopping [O] . Paulo Rita, Tiago Oliveira, Almira Farisa 2019

机译：电子服务质量和客户满意度对在线购物中客户行为的影响
7. A THOROUGH LITERATURE REVIEW OF CUSTOMER SATISFACTION DEFINITION, FACTORS AFFECTING CUSTOMER SATISFACTION AND MEASURING CUSTOMER SATISFACTION. [O] . Razafimanjary MaminiainaAimee 2019

机译：综合文学综述客户满意度定义，影响客户满意度的因素和衡量客户满意度。

Using Quality Factors and Measures to Focus on Customer Satisfaction

摘要

著录项

引文网络

相似文献

相关主题

期刊订阅