Research study to determine the effect of Total Quality Management (TQM) on employee morale in Plant Procedures Division at EG and G, Rocky Flats, Inc

摘要

EG&G at Rocky Flats, Golden, Colorado, experienced a high amount of low morale, due to the plant site having been designated to close, and the uneasiness of the working force was very visible. Some employees accepted early retirement in October 1992, however, all received letters of 120 days notice in March 1993, and were advised several cuts would be made by October 1, 1993. This information alone caused many insecurities in employees, and caused morale to decrease even more. This is an in depth study of morale, which was upgraded in Plant Procedures Group (PPG), through the effect of TQM. The primary research included a survey of employees with results included. The study also increased additional questions in PPG, some of which were added to the agenda of the Process Improvement Team (PIT) to improve PPG in the eyes of customers. Statistics did show that morale improved, not necessarily because of TQM or the progress of the Process Improvement Team (PIT), but due to efforts of the staff implementing the principles of TQM the best they knew how.