Information and Referral: How To Do It. Volume I, Part III, ICSIS-Information Center Services Identification System

摘要

One of four volumes describing the Hampton Roads, Virginia, Information Center and proposing a model for other communities to follow in establishing an information and referral system to community human service providers, this report focuses on the Information Center Services Identification System (ICSIS), the core element of the Hampton Roads information system. ICSIS is based on the United Way of America Services Identification System and is used to classify community services data for storage and retrieval in the computing system, to identify the content of inquiries received at the center, and to analyze client problems and relationships between the problems and community services. ICSIS is used for data collection and surveying of agencies providing services, for handling inquiries and requests, and for followup, planning, and research. ICSIS consists of a numerical code system organized by goal (adequate income and economic opportunity, optimal environmental conditions / basic material needs, optimal health, adequate knowledge and skills, optimal personal and social adjustment and development, and adequately organized social instrumentalities), and by subgoals (e.g., job finding, disaster relief, air transportation development / maintenance, disability insurance, income maintenance services system, food supplements programs, fire control and extinction, etc.) The goals and subgoals are defined and an alphabetical index to the subject areas within ISCIS is provided.