United Services Agency as a Services Integration Project. Monograph I of United Services Agency Evaluation Project

摘要

An overview of services integration, with particular emphasis on the United Services Agency (USA) in Pennsylvania, is presented. The objectives of services integration are (1) the coordinated delivery of services for the greatest benefit to people; (2) a holistic approach to the individual and family unit; (3) the provision of a comprehensive range of services locally; and (4) the rational allocation of resources at the local level to be responsive to local needs. Service integration is primarily concerned with responsiveness to consumer needs, accountability, and efficiency. A historical review of services integration in the United States is presented. Evaluative criteria for services integration are specified in relation to consumer responsiveness, accountability, and efficiency. Factors influencing services integration are the political and policy context of services integration, programs, personnel, information, and administration. The USA as a services integration project is discussed, and varying degrees of services integration are examined. The report is the first in a series of 10 monographs on the USA. A list of references is provided.