Expert Systems Application for Diagnosis and Troubleshooting of Computer Systems and Instrumentation

摘要

In some instances, a computer program that simulates human decision making in a specified area of knowledge, called an ''expert system,'' can be an appropriate and powerful tool to facilitate diagnosis and troubleshooting of computer systems and instrumentation. However, a determination of the advisability and usefulness of implementing an expert system for a particular application requires careful consideration of several factors. A project in progress for the US Navy to evaluate potential expert systems applications for ''hot-line'' troubleshooting support of geographically dispersed computer systems is described here. Even though conducted with an emphasis on specific types of ewuipment, the project developed methods and information generally applicable in the decision to implement an expert system as a troubleshooting aid for any type of computer or instrumentation equipment. Included here is a checklist that will be useful in the decision process in many similar projects. 20 refs., 6 figs. (ERA citation 11:058729)