Quantifiable and Objective Approach to Organizational Performance Enhancement

摘要

This report describes a new methodology, social language network analysis (SLNA), that combines tools from social language processing and network analysis to identify socially situated relationships between individuals which, though subtle, are highly influential. Specifically, SLNA aims to identify and characterize the nature of working relationships by processing artifacts generated with computer-mediated communication systems, such as instant message texts or emails. Because social language processing is able to identify psychological, social, and emotional processes that individuals are not able to fully mask, social language network analysis can clarify and highlight complex interdependencies between group members, even when these relationships are latent or unrecognized. This report outlines the philosophical antecedents of SLNA, the mechanics of preprocessing, processing, and post-processing stages, and some example results obtained by applying this approach to a 15-month corporate discussion archive.