Model of Continuous Organizational Improvement: Integrating Gain Sharing andTotal Quality

摘要

Continuous improvement requires an understanding of organizational processes anda focus on customer needs and desires. This report provides a model for continuous organizational improvement and shows how to integrate a reward system that motivates employees to make improvements. The model presented is a cycle of continual process improvement within an open systems framework. It focuses on the customer and then works backward from that point by showing how the organization can develop a strategic plan, improve processes, and measure performance. The model divides the organization into two subprocesses; management and production. The understanding of these two processes makes it possible to improve the quality of an organization's product or service, which in turn allows for increased productivity. Productivity Gain Sharing is the incentive system used to provide the vehicle for employee involvement as well as the energy to sustain improvements by offering performance awards.