Animated Simulation: Optimal Family Practice Clinic Staffing and ProcessConfiguration

摘要

PURPOSE Determine the optimal provider staffing and process configuration for theHeidelberg Medical Department Activity Family Practice Clinic under 100% enrollment/empanelment of active duty military and family members in the local Heidelberg area. METHODOLOGY: The project utilized empirical data collection of clinic processes, subject matter expert questionnaires, literature review, and automated simulation (animated). A status quo model was build, validated, and deemed credible by the clinic staff. From the status quo model, two alternative models were developed. One alternative model used an all physician provider mix whereas the other used a combination of physicians and physician extenders.