Case Study in Dispute Resolution System Design: The Corps of Engineers EarlyResolution Program (CEERP) for Allegations of Discrimination

摘要

This report describes how The Corps of Engineers Early Resolution Program (CEERP)for Allegations of Discrimination works, and how it was evaluated. It is intended to provide a one-stop description of the program for other agencies, as well as inform people throughout the Corps about the CEERP story. The CEERP project has been remarkably successful in resolving problems early and at the local level. This success has generated considerable interest on the part of other agencies, both within the Department of the Army, the Department of Defense, and in other federal departments and agencies.