Naval Postgraduate School Public Works Department Maintenance Request ProcessAnalysis

摘要

This thesis analyzes the maintenance request process for the Public WorksDepartment (PWD) at the Naval Postgraduate School (NPS). A flow chart of the maintenance process was developed through interviews with PWD personnel. The PWD's historical database files for FY94 to FY97 provided the data for the analysis. The process flow chart and the data analysis identified areas of inefficiencies and bottlenecks. Methods to relieve the bottlenecks and improve efficiency were identified. Performance metrics were also identified to help the PWD track performance and identify areas where further improvements could be made. This research found that the PWD can benefit most by improving labor scheduling, material requisitioning and its information technology management system. Additional benefits could materialize from improving the PWD's allocative efficiency (i.e. project priority system).