Feasibility of Using Individual Differences in Emotionality as Predictors of JobPerformance

摘要

In this report, the feasibility of using knowledge about emotions andemotionality to improve personnel management practices and increase the understanding and prediction of performance and other organizational outcomes is addressed. The report is divided into several sections. First, the definitions of emotions and emotionality are discussed. Second, existing literature dealing with emotions and emotionality in work settings is reviewed. Third, the authors develop a model of how individual differences in emotional expression, combined with organizational, occupational and job demands, influence the way individuals react to triggering stimuli that set off emotions and affect job behaviors and performance. Fourth, the methods used to measure emotions and emotionality are discussed and a variety of self-report measures are reviewed. Fifth, the authors summarize their view that it is indeed feasible for measures of emotion and emotionality to show incremental validity in predicting job behaviors, performance and other work outcomes. Finally, the authors discuss a number of applied reasons for studying emotionality in organizations.