Functional Analysis of DOD Implementation of Seat Management

摘要

This study explores the use of seat management as a method of overcoming the difficulty of procuring, managing and maintaining information technology. Seat management, also known as desktop outsourcing, involves the acquisition and management of all hardware and software, desktop and network management, operations management, support services and technology refreshment into one concise contract managed by a vendor who specializes in IT. The findings of this functional analysis, focusing on seat management, total cost of ownership and asset management, are reported. These findings show that seat management is not a panacea. But, when used in conjunction with sound management practices it can provide benefits to an organization.