Performance Metrics for Assessing Resource Utilization in Business Areas A Focus on Depot Maintenance

摘要

Many Department of Defense support organizations are financed with revolving funds to take advantage of the flexibility offered by them. However, in the appropriations-oriented Defense Programming Review, there has been little visibility of the internal financial operating plans of those support organizations and of the total funding that their customers plan to spend on them. Additionally, even when estimates of available customer funding are made, customers' workload requirements change for a variety of reasons, including changing priorities or national security requirements. This effort focused on the Depot Maintenance business area, one of several support business areas operating as a working capital fund. Metrics were reviewed and recommendations proposed in three primary areas: output, cost, and quality. A major consideration in the research was the sponsor's desire to minimize new data requirements on the Services and agencies; therefore, data availability became a binding constraint on metric development.