Utility of Task-level Data for Business Process Reengineering Activities

摘要

Task based occupational analysis data can be readily adapted to the study of business process and team based organization of work activities; such systematic data can be particularly useful in the present rapidly changing world of work. The importance of task or task module level data is enhanced when valid and reliable estimates of various types of factors are obtained through automated procedures. Tasks and clusters of tasks are too fundamental to the way work is organized and perceived by workers to be laid aside in favor of abstract descriptors which ignore differential task and job knowledge and skill requirements.