Leadership Implications of the Annual Patient Care Survey

摘要

This research paper looks at the issue of patient satisfaction from the civilian health care perspective and from the military perspective. The hypothesis of this study is that indicators of patient satisfaction in the military health care system and indicators of patient satisfaction in the non- military health care sector are similar. This study used logistic regression to analyze military patient satisfaction. The analysis used the 1997 Health Care Survey of DoD Beneficiaries Form A (for adults) dataset which is maintained by the TRICARE Management Activity of the Office of the Assistant Secretary of Defense for Health Affairs. These survey data suggest that a strong similarity exists between indictors of patient satisfaction in the non-military and military health care sectors. Thus, military leaders can productively use the body of knowledge and experience gained from the civilian sector when making decisions about military health care. Patient satisfaction must be an area of concern for military health care leaders at all levels.