Towards a Research Methodology for Assessing Army Command Team Performance: A Preliminary Examination

摘要

This report presents a summary of observational methodologies that are being developed to collect behavioural data on team processes in an Army Headquarters (HQ). The report will describe this approach, and will present a sample of data that can be generated using these methods. The techniques are currently being applied to observations within the Australian Army to determine their usefulness, and to collect empirical data on the information flow among the team, the team dynamics, the task characteristics, and the overall workload. A strength of this approach is that it can be applied at any level of HQ, and at different intensities and tempos. It also provides indices of performance that can be correlated with other outcome measures, as well as implications for system design based on functional accounts of behaviour.