Understanding, Predicting, and Reducing Appointment No-Shows in a Military Medical Treatment Facility

摘要

Appointment non-compliance can disrupt the efficient operation of a medical facility. At Naval Hospital, Camp Lejeune, the appointment non- compliance rate for 1999 was 11.3%. Although not markedly high, Naval Hospital leaders believed more could be done to increase appointment compliance. The goal of this study was to identify potential predictors of appointment no-shows at the Naval Hospital and suggest methods to effectively address the issue.