Cognitive Task Analysis and Work-Centered Support System Recommendations for a Deployed Network Operations Support Center (NOSC-D).

摘要

This report presents the results of a preliminary Cognitive Task Analysis (CTA) of the deployed Network Operations Support Center (NOSC-D), and the implications of the NOSC-D current state of practice for the development of Work-Centered Support Systems (WCSS). The NOSC-D organization is a new addition to the Air Force (AF) enterprise network, and is tasked with the information assurance of a number of deployed Network Control Centers (NCC-D). Klein Associates studied the NOSC-D through a single data collection trip to the l2AF NOSC-D at Davis-Monthan AFB. During their trip, Klein Associates conducted Cognitive Task Analysis interviews with four (4) NOSC-D personnel. Because of the preliminary nature of the finding, the analysis is presented in conjunction with recommended future research objectives. This report is structured into three major sections. The first section addresses the responsibilities and challenges of the position within the NOSC-D. The second section addresses the coordination issues of the NOSC-D with other levels of the AF enterprise network. The third section suggests a detailed research plan for investigating the events and parameters of a distributed information attack that could be used in the table-top exercise.