Human Capital: Civilian Personnel Processing by Regional Service Centers That Service Multiple DoD Agencies.

摘要

DoD civilian personnel policy makers, personnel service center managers responsible for processing civilian personnel actions, and many users of their services will be interested in this report. The report provides lessons learned from Regional Service Centers, Regionalization of civilian personnel services is the consolidation of personnel management functions that smaller, full-service personnel offices of the Military Departments and DoD agencies formerly provided. The goals envisioned with regionalization were an increase in efficiencies and a reduction of staffing through consolidation and systems modernization. Through regionalization, the stand-alone, full-service personnel offices of the DoD Components were replaced with Regional Service Centers and Customer Support Units. As designed, the Regional Service Centers would perform functions that could be centralized because they required only limited interaction with managers or employees. Conversely, the Customer Support Units would provide interaction with managers or employees face to face. There are 22 operational Regional Service Centers or regional equivalents. Of the 22 that were operational, 16 serviced Military Departments, 5 serviced DoD agencies or organizations, and 1 serviced the National Guard Bureau. This report focuses on the two Regional Service Centers that service the most DoD agencies the Defense Finance and Accounting Service Regional Service Center and the Washington Headquarters Services (WHS) Human Resource Services Center.