Innovative Investigation of Productivity Estimation & Performance Assessment.

摘要

The objective of this research was to investigate innovative methods for selecting appropriate performance measures for job tasks. In the framework developed by this research, jobs are considered to consist of demands, which are met by the worker using skills that make use of that worker's physical and cognitive resources. Performance measures can be used to evaluate an individual's cognitive and physical resources in a given domain. Performance concerns within a job typically include: (1) Error/Accuracy, (2) Time/ Productivity, (3) Workload, (4) Job Preference/Satisfaction, and (5) Training. The procedure for matching performance measures to jobs involves 4 steps: (1) Categorize performance measures of interest into the five performance concern areas, (2) Define which human abilities are evaluated by each performance measure, (3) Determine which human abilities are utilized by workers to complete a particular job task, and (4) Use the human abilities to match potential performance measures to the job.