Yet Another Role for Team Building and Work Motivation -Enabler of Knowledge Creation and Knowledge Sharing

摘要

This paper reports on the methodologies used and the findings of the research conducted by the Enterprise Social Learning Architecture (ESLA) Task into learning processes occurring in a strategic headquarters within the Australian Defence Organisation (ADO). The research focused on identifying processes and strategies that enable social learning in view of the socio- technical environment within which people work and learn. It is recognised that people are indeed essential components of the ADO s capability; this people capability is dependent on effective force structure and the forces' level of preparedness. Similarly, effective social learning capability is also dependent on satisfactory force structure and in itself is a form of 'people' preparedness. Therefore, the identified social learning enablers have been assigned to three categories: Force Structure, Capability and Preparedness. In particular, the paper focuses on teambuilding strategies that facilitate knowledge generation and sharing. The enabling processes and strategies discussed are: team leadership, communication climate, impact of recognition and reward on team building as well as team socialising, and finally, goal alignment. The findings strongly suggest that there is a closely coupled relationship between effectiveness of these enablers and knowledge sharing and generation.