Process Analysis of the Uniform Chart of Accounts Personnel Utilization System

摘要

The Defense Department uses the Medical Expense and Performance Reporting System (MEPRS) to perform analyses in support of best business practices. As part of MEPRS, the Uniform Chart of Accounts Personnel Utilization System (UCAPERS) issued to record manpower utilization data. Data quality is critical to ensure that accurate and timely data is available to decision makers. The quality of the data depends on the accuracy of the input and on the level of understanding of the process. The purpose of this study is to conduct a process analysis of UCAPERS and to assess the level of the standardization of reporting by providers responsible for the data input. The results show that UCAPERS is a complex process that is subject to varying degrees of interpretation. This appears true both among providers and MEPRS managers. Additionally, there is a wide variance in the reporting of certain categories of activities both among junior and senior officers. The author author's recommendations include: a web-based program to educate the personnel responsible for data capture, the development of a standardized format for data capture, and the development of an automated method for the daily capture of UCAPERS data to enhance data quality.