Designing and Development of a 'Balanced Scorecard' for the International Procurement Department of the Procurement Directorate in the Hellenic Navy Supply Center

摘要

The Balanced Scorecard (BSC) is a performance management model that has been successfully implemented both in the private and public sectors. It is a framework for translating an organization's mission into an integrated set of performance indicators, Kaplan and Norton (1996) developed a BSC model, which has four generic perspectives: Financial, Customer, Internal Processes, and Learning and Growth. The objective of this research is to design a BSC framework for the International Procurement Department (IPD) in the Hellenic Navy Supply Center, Initially, the study analyzed the IPD's environment, mission, strategy, desired outcomes, critical processes, and key success factors, After clarifying strategy, desired outcomes, and critical performance variables, the study focused on identifying causal relationships among performance drivers, multiple objectives and desired outcomes. Finally, performance measures were developed, for those performance indicators that need to be monitored and incorporated into the proposed BSC framework. The ultimate purpose of this study is to clarify and gain consensus about the IPD strategy and performance drivers and design a BSC model that aligns strategy and objectives and contributes to the IPD overall success, thus providing IPD with an innovative management control system.