Case Study of Job Satisfaction in Surgical Services at Martin Army Community Hospital

摘要

The purpose of this case study was to understand, assess, describe, and improve job satisfaction among providers of patient care in surgical services at Martin Army Community Hospital (MACH), Fort Benning, Georgia. The case study employed the nominal group technique to garner job factors specific to the professionals involved in surgical services at MACH. Job satisfaction was structured under the framework of Herzberg s two-factor theory. Operating room time, equality, and professional development emerged as the factors most closely associated with dissatisfaction. Geographic location, challenging work, and patient care were most closely associated with satisfaction. The analytic findings resulted in support for the recommendation to obtain funding for additional nursing staff through a venture capital initiative. This solution incorporated major job factors identified through the research as well as the organizational resource constraints facing the organization.