Understanding and Applying the Cognitive Foundations of Effective Teamwork

摘要

Cognitive issues, though not as widely discussed as resource or social issues, are key to the success of collaborating teams. This report describes important cognitive issues. It presents several examples of team failure caused by cognitive problems. It reviews a theory describing the knowledge that teams need to work together effectively and summarizing how teams use this knowledge when making decisions about collecting and sharing information, attaining consensus, and adapting the team. It also describes an expert system, the Collaboration Advizor tool, that helps teams diagnose and fix cognitive-based collaboration problems.