Study on User Interface Design of Knowledge Management Groupware in Selected Leading Organizations of Pakistan

摘要

Several techniques for evaluating a groupware interface have emerged in recent years. Though a groupware is considered to be difficult to evaluate, many researchers to date have attempted to uncover the usability problems of the interface using multiple evaluation methods or triangulation running parallel to each other. The aims of this paper are to compare the effectiveness of dual evaluation methods such as Usability Testing and Heuristic Evaluation on different groupware products in the organizations of Pakistan and to manifest the user's preference for an ideal interface. Because of the paucity of resources, the user based and inspection based techniques couldn't be carried out in other parts of Pakistan where the IT industry has mushroomed in the past few years. Nevertheless these restrictions didn't significantly affect from validity of the findings. Upon comparing the results from the two Usability Evaluation Methods (UEM), we concluded that both UEMs were equally efficient in identifying potential usability problems.