NEPTUNE Helping Program Managers Understand Their Program Customers

摘要

Retaining personnel has always been important to the military, but has become a necessity in recent years. Because of this, Quality of Life (QOL) of Sailors has come under intense scrutiny and become a topic of a number of studies. Generally, because the programs impacting QOL are dissimilar, most of these studies have looked at QOL overall or been specific to a program or a small group of programs. This annotated brief outlines some of these studies and discusses in greater detail a recent project that assessed a number of dissimilar programs, leading to the creation of the NEPTUNE System to allow managers at different organizational levels to better understand their customers. Possible future directions for improvements are included.