Case Study: The Application of ISO 9001:2000 to a Government Organization: A Study of the Benefits, Drawbacks and Effectiveness of ISO 9001:2000 for Navy Undersea Range Programs

摘要

The Department of Defense has recognized the value of quality management programs for contractors since the establishment of the MIL-Q-9858 program in 1959. However, the application of quality management programs and principles within DoD has been accomplished with many and varied approaches, often Service and organization specific. Policy guidance on the use of quality management within DoD is limited to non-existent. ISO 9001:2000 has been successfully used by industry and is a recognized quality management system for the execution of DoD contracts, principally for production or manufacturing. This case study examines the application of the ISO 9001:2000 standard to a government organization conducting research, development, test, and evaluation for the U.S. Navy and assesses the benefits, drawbacks, and effectiveness of using ISO 9001:2000 within a DoD organization.