Analysis of Patient Cycle Times at the Urgent Care Clinic at Moncrief Army Community Hospital

摘要

This study evaluated the patient processing system at the Urgent Care Clinic at Moncrief Army Community Hospital, Fort Jackson, SC to assess its timeliness and efficiency. Analysis of patient cycle times at two separate time intervals made it possible to identify the different time periods and assess the patient's access to care. A questionnaire was used to evaluate the effects of changes in this process. Although overall wait and access to care improved.