Promoting Enterprise Success within Team Based Entities in Hierarchical Organizations: A Study of Business Systems Modernization (BSM) Initiatives at Defense Supply Center Richmond (DSCR)

摘要

Organizational change is extremely challenging within hierarchical public organizations. Hierarchical structures, deeply embedded cultures, and employee resistance are some of the characteristics that impede an organizations ability to transform and implement change. In February 2005, Defense Supply Center Richmond (DSCR) began a transformational process entitled Business Systems Modernization (BSM) to improve organizational performance by providing higher value to its customers, attaining better financial performance, and maintaining sales and economies of scale. The purpose of this MBA professional report is to establish and test a theoretical change model applicable to public hierarchical organizations implementing performance related change efforts such as Key Performance Indicators (KPIs). Specifically, this professional report will identify organizational change elements and methodologies necessary for successful transformation initiatives. By identifying and validating hypothesized change model variables, this professional report will develop a change model that can provide DSCR and other public hierarchical organizations with effective methods for predicting desired outcomes. Additionally, this professional report will provide DSCR with recommendations to improve employee adoption, acceptance, and application of recently implemented KPI performance measurements.