Organizational Trust in the Canadian Forces (La Confiance Organisationnelle dans les Forces Canadiennes); Contract rept

摘要

As the CF continues to protect Canada, defend North America, and contribute to international peace and security, it will become increasingly important that the CF be perceived as trustworthy by personnel within the organization and by potential external partners. It is also critical that Canadian Forces members know how to effectively distinguish among organizations and potential partners who are likely to behave in trustworthy ways, and those that are not. The purpose of this review was to systematically explore research and theory relevant to organizational trust, and the antecedents and consequences of organizational trust, with a specific emphasis on the military context. This review first explores the dimensions that influence trust and the ways in which trust develops, referents of organizational trust, and sociological underpinnings that serve as preconditions for organizational trust. The factors that influence organizational trust are also explored, such as organizational structure and change, diversity, and culture. In addition, the effects of organizational trust (e.g., job satisfaction, organizational commitment, citizenship behaviours, performance) are discussed. Finally, as a better understanding of organizational trust in a JIMP context will require considerable work related to further capturing the nuances of trust in military contexts, ideas for a future program of organizational trust research are presented. Specific research issues and questions related to learning more about the factors and the effects of organizational trust are offered.