Different Kind of Web-Based Knowledge Management: The DTRA Acquisition ToolBook

摘要

Knowledge management (KM) is composed of practices deployed by organizations to identify, create, represent, classify, and disseminate knowledge for reuse, awareness, and learning to the benefit of information users. This article demonstrates the practical integration of the principles of KM and business processes by the Defense Threat Reduction Agency (DTRA). In this example, a technology-centric approach to knowledge sharing and utilization was adopted to design a simple Web-based system that provided highly needed 'how-to' and reference information to DTRA acquisition professionals. The Acquisition ToolBook's successful development and deployment effectively integrated KM with internal process management, and it permitted a systemic review of the acquisition process for ineffective procedures and policies.