Improving Customer Satisfaction: A People CMM Perspective.

机译：提高客户满意度：人员Cmm视角。

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作者
Buttles, P.; McGraw, S.; Blash, D.;
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年度 2010
页码 1-46
总页数 46
原文格式 PDF
正文语种 eng
中图分类工业技术;
关键词
Customer services; Personnel retention; Case studies; Group dynamics; Job training; Performance(human); Personnel management; Quality assurance; Skills; User needs; Briefing charts; Customer service; Employee satisfaction; Strategic workforce planning;

机译：客户服务;人员保留;案例研究;集团动态;工作培训;绩效（人力）;人事管理;质量保证;技能;用户需求;简报图表;客户服务;员工满意度;战略人力规划;

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Improving Customer Satisfaction: A People CMM Perspective.

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