What is the Problem. Where is the Work. Getting to the Bottom of Social Action

摘要

What is the problem. Where is the problem. To policy analysts, organization researchers, and others - What is the problem is meant as both question(s) and a statement - The questions: What are the problems we're dealing with. What kinds of problems are these. As a statement: We're dealing with complex social environments, but, when it comes to getting things done, we're not looking at the real issues. Social researchers, analysts, policy makers, and managers operate in a make-believe world and deal with imaginary problems. Where is the problem: The line I'm going to take is that if we ask where the problems are we'll come to see what the problems are the kinds of issues we're dealing with and how to get to grips with them.